Intel

Intel

Challenges

  • Existing Salesforce had poor user adoption, because of complex Marketing and Customer Support Processes.
  • Needed timely support with executing Go To Market Strategy for new products.
  • Customer support reps were spending too much time in addressing customer’s routine requests.

Solutions

  • Evaluated Marketing, Sales, and Support processes. Reconfigured Salesforce leveraging best practices making the processes simple and user friendly.
  • Analyzed Go To Market process and defined Go To Market execution list.
  • Reconfigured Customer portal, provided intuitive navigation to Self service materials.
  • Providing ongoing System administration.

Results

  • User adoption increased to 95%. Easy to manage processes. Effective system for Executives to understand state of business instantly.
  • Streamlined Go To Market process reduced time to Go To Market from months to weeks.
  • Increased Customer satisfaction through better self-service resources, increased Customer support efficiency.
  • Updated system, utilizing latest of Salesforce enhancements and unparallel user support.